Our Customer Success Model
We offer hands-on, proactive support from day one, ensuring you always understand the process, the technology, and how remote guarding protects your people, assets, and property.
Dedicated to Your Success
From
Day One
At OHZ, customer success is not just a department—it’s how we work. Here’s what you can expect when you partner with us:
- Fast, direct communication
- Proactive check-ins and support
- Clear explanations of security events and reports
- Personalized attention—no canned responses or phone trees
We’re not just providing security, we’re part of your team.
Protection Backed by Partnership
Personalized Support
When you partner with OHZ, you’re assigned a dedicated success manager who:
- Guides you through onboarding, setup, and system activation
- Walks you through the technology so you fully understand how it works
- Provides customized security strategies tailored to your unique site(s), risks, and goals
- Shares ongoing updates so you always know what’s happening at your site
Fast Access to Answers
When you have questions or need assistance, the OHZ team is always within reach through our real-time messaging platform.
- Get instant updates when incidents occur
- Ask questions and receive quick, informed responses
- Coordinate seamlessly between your team and ours
- Stay connected to your dedicated Success Manager 24/7