Provide continuous observation and surveillance of client sites. Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff. Report incidents or suspicious activity to client representatives or company management utilizing established procedures. Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type. Gather data and document proper systems as required. Inform client or field management of any serious safety, business jeopardy or other operational situations.
Provide event history and update information as appropriate. Produce standardized written Incident Reports that are concise, informative and accurate.
Perform customer service functions including call handling as dictated by operational needs. Assist with special projects and perform other duties as requested by management.